04/07/2017 – Update on Waste Collection issues

This is a statement by Elmbridge Council providing an update on the waste collection difficulties that have been occurring throughout the Borough. We will update residents as and when we have more news.

As may residents will be aware there have been major issues with waste collection in Elmbridge since Amey took on the waste disposal contract in June.  This is an update from Elmbridge Borough Council from late last week-

In general, the service is improving every day . The crews are becoming more familiar with their round sheets and their routes, they are achieving higher completion rates as a result of this. There continue to be issues with missed roads and missed individual collections and we are working with Amey to ensure their data is accurate and up-to-date.

On Saturday 1 July, there were 6 crews out in Elmbridge collecting from missed streets and individual misses. Their aim was to clear the backlog of missed collections of refuse, recycling and garden waste and the majority of food waste by end of day Saturday.

However, with regards to food waste some individual misses from Monday and Tuesday will be collected in the standard rounds this week.

All missed bin information will be tracked in a central database which Amey will be using in order to return to collect the bins. Currently it is not possible to give a target day for Amey to return, however, this will be provided during this week when EBC have the confidence Amey are able to commit to a more consistent service level for residents.

By way of an apology, EBC have been providing garden waste customers with a free extended month on their contract.

A message received from Rob Edmondson, the Managing Director of Amey:

“On behalf of Amey, I’d like to apologise for the inconvenience and frustration caused to Elmbridge residents due to issues with missed collections in the Borough. We are working closely with Joint Waste Solutions and Elmbridge Borough Council to address and resolve this situation as soon as possible. ​

Since starting the contract we have made a number of significant changes to the way waste services are delivered in Elmbridge. These changes, which were introduced at the beginning of June and include reorganised routes for refuse and recycling waste, as well as food and garden waste, take time to bed in.

We are confident the service will continue to improve as the new routes and ways of working become established. We are bringing in additional resources daily to back up our regular routes while they become established. This is a long-term relationship and we are committed to delivering a high-quality service to the residents of Elmbridge.”

 

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